Abstract: Information technology drives innovation and innovation is the path to business success. Innovation in business has the same impact that steam had on the industrial revolution. This article looks at two case studies: the changing face of medical care practice which has become more of a business to provide modern, convenient and efficient cardiac services through the implementation of an electronic clinical information system (ECIS), that integrates all aspects of the business, including financial and clinical applications, and uses electronic medical records (EMR) to collect and store patient data. The results include significant operational cost savings, raised revenue, expanded research abilities, and improved physician and patient satisfaction. Secondly, it looks at the business of higher education with students as its “customers”. Money is exchanged, debt is incurred, and a valuable asset in the form of a degree, certificate, or badge is obtained. Technology has shaped learning at a private university in a Southern state in the Unites States. In 2010 it became the first Think Pad university, and in 2014 the first IPad university. Learning Management System-CANVAS, an intuitive learning platform that provides both faculty and students to shape a different learning experience, with diverse features and tools in a single online environment was implemented. The academic technology responded to the way students now want and expect to learn, student-driven learning, interactivity & collaboration between faculty & students & assessment tools leading to customer satisfaction and student retention. Information technology fosters innovation in business and in higher education.
Keywords: Business, ECIS, EMR, Higher Education, IT, LMS.