Abstract: In today’s world communication has become so easy due to integration of communication technologies with internet. However the visually challenged people find it very difficult to utilize this technology because of the fact that using them requires visual perception. Even though many new advancements have been implemented to help them use the computers efficiently no naïve user who is visually challenged can use this technology as efficiently as a normal naïve user can do that is unlike normal users they require some practice for using the available technologies. This paper aims at developing an email system that will help even a naïve visually impaired person to use the services for communication without previous training. The system will not let the user make use of keyboard instead will work only on mouse operation and speech conversion to text. Also this system can be used by any normal person also for example the one who is not able to read. The system is completely based on interactive voice response which will make it user friendly and efficient to use.

Keywords: Visually challenged people, IVR, Speech to text converter, Mouse click event, Screen reader.