International Journal of Advanced Research in Computer and Communication Engineering

Abstract: Customer service operations across industries face mounting challenges including high operational costs, inconsistent service quality, limited availability, and scalability constraints during peak demand periods. Traditional customer support systems rely heavily on human agents, resulting in longer response times, higher labor costs, and potential for human error or bias in service delivery. An AI Based Chatbot system provides a transformative solution by leveraging advanced natural language processing techniques, machine learning algorithms, and conversational AI technologies to deliver automated, intelligent, and personalized customer interactions. This intelligent system processes natural language queries, understands user intent, maintains conversation context, and provides accurate responses through sophisticated language models and knowledge base integration. By implementing cutting-edge technologies including BERT transformers, intent classification algorithms, named entity recognition, and dialogue management systems, the chatbot achieves human-like conversation capabilities while maintaining consistency and accuracy across all interactions. The AI-based approach enables 24/7 availability, instant response times, multilanguage support, and seamless escalation to human agents when necessary. With features including sentiment analysis, personalized recommendations, conversation history tracking, and continuous learning capabilities, this system represents a significant advancement in customer service automation while reducing operational costs and improving user satisfaction. The implementation demonstrates substantial improvements in response accuracy, conversation flow management, and adaptation to diverse customer queries and contexts.

Keywords: AI Chatbot, Natural Language Processing, Conversational AI, Customer Service, Machine Learning, Intent Recognition, BERT, Dialogue Management.

Downloads: | DOI: 10.17148/IJARCCE.2025.14930