AI-Powered Digital Justice System: A Proposed Smart Platform for Complaint Filing and Tracking – A Review

Abstract: Reporting crimes to police remains a tedious and inefficient experience across many jurisdictions. Citizens must physically visit police stations, complete handwritten forms, and submit complaints without receiving updates about case progress. This research proposes developing an AI-Enhanced Smart Platform for Complaint Management to address these challenges. The proposed system enables citizens to file complaints through three methods: written text, audio recordings, or video submissions. After receiving a complaint, the platform employs Natural Language Processing (NLP) to analyze content and recommend applicable Indian Penal Code (IPC) or IT Act provisions. Citizens can upload supporting evidence, monitor complaint status continuously, and interact with assigned officers via the platform. For law enforcement personnel, a specialized dashboard facilitates efficient complaint management and response. This research examines current systems, highlights their limitations, and establishes the necessity for the proposed platform. While the system remains under development, this paper presents detailed design specifications and objectives.

Keywords: Smart Complaint Platform, Artificial Intelligence, Natural Language Processing, Complaint Classification, IPC Section Mapping, Digital Policing, E-Governance Integration