AI Powered Smart Banking Assistant

Abstract: Digital banking systems are becoming increasingly important, but many users still face difficulties while accessing banking services because of language barriers and complex interfaces. This paper proposes an AI Powered Smart Banking Assistant integrated with a dummy banking backend as BANK. The proposed system combines multilingual communication, AI chatbot support, voice assistance, and fingerprint authentication to simulate realistic banking workflows in an academic environment.

The system allows users to perform account services, ATM card services, and Aadhaar linking using voice or text interaction. A centralized MySQL database stores and manages all service requests. The proposed prototype demonstrates how AI-driven multilingual banking systems can improve accessibility and reduce dependency on manual customer support.

Keywords: Artificial Intelligence, Smart Banking, NLP, Voice Assistant, Multilingual Banking, Chatbot