Sentiment Analysis from Opinion Mining to Human-Agent Interaction

Abstract: The opinion mining and human-agent interaction communities are currently addressing sentiment analysis from different perspectives that comprise, on the one hand, disparate sentiment-related phenomena and computational representations, and on the other hand, different detection and dialog management methods. Sentiment/opinion detection methods used in human-agent interaction are indeed rare and, when they are employed, they are not different from the ones used in opinion mining and consequently not designed for socio-affective interactions to support our claims, we present a comparative state of the art which analyzes the sentiment-related phenomena and the sentiment detection methods used in both communities and makes an overview of the goals of socio-affective human-agent strategies. Sentiment analysis for human-agent interactions in two different use cases: job interviews and dialogs with museum visitors.

Keywords: Opinion mining, sentiment analysis, Human-agent interaction.