Smart Complaint Management System for Digital Gram Panchayat

Abstract: Digital governance has a vital role to play in enhancing public services in rural areas. In the context of Gram Panchayat, there are certain difficulties in efficiently handling citizen complaints due to manual processing, lack of transparency, and delayed response systems. This paper introduces a Smart Complaint Management System for Digital Gram Panchayat, which helps citizens to file complaints online while ensuring efficient handling of complaints by the administrators. The suggested system utilizes web technologies to efficiently process complaints, track, and notify the citizens regarding the status of the complaint, helping to enhance transparency, accountability, and efficiency in rural governance systems.

Keywords: Digital Governance, Gram Panchayat, Complaint Management System, E-Governance, Web Application [10] Government of India, "Digital India Programme and Rural Development," Ministry of Electronics and Information Technology, New Delhi, India, 2020.