Smart Sanitation Complaint System Using QR Code,GPS Tracking, and Real-Time Image Verification

Abstract: Urban sanitation management in Indian municipalities continues to suffer from slow, opaque, and paper-based complaint handling mechanisms that undermine citizen trust and delay resolution. This paper presents the Smart Sanitation Complaint System (SSCS), a lightweight web-based platform that enables citizens to report sanitation issues in under two minutes by scanning a location-specific QR code, capturing photographic evidence through the device camera, and auto-fetching GPS coordinates via the W3C Geolocation API. Complaints are timestamped and routed to the relevant ward authority dashboard in real time, eliminating manual data entry and ambiguous location descriptions. A comparative evaluation against traditional manual systems and existing mobile applications demonstrates that SSCS reduces average complaint registration time from 48–72 hours to under two minutes, improves location accuracy from manual descriptions to ±5 m GPS precision, and raises user satisfaction from 42% to 87% in pilot surveys. The system is implemented entirely using open-web standards (HTML5, CSS3, JavaScript) without requiring application installation, making it accessible on any smartphone. SSCS aligns with the Smart City Mission of India and contributes a replicable, low-cost digital infrastructure model for urban sanitation governance.

Keywords: Smart City, Sanitation, QR Code, GPS Tracking, Complaint Management System, Web Application, Geolocation API, Urban Governance.