STREET CARE OPERATION PORTAL

Abstract: The rapid growth of urban areas has increased the demand for efficient systems to manage civic issues and public infrastructure complaints. Traditional complaint management approaches often depend on manual procedures, phone calls, or fragmented digital systems, resulting in delayed response times, lack of transparency, and poor coordination between authorities and field workers. In recent years, modern web technologies and intelligent digital platforms have emerged as effective solutions for improving civic issue reporting and operational management. This paper presents a study on the application of the Street Care Operation Portal for centralized civic issue reporting, complaint management, and worker coordination. The proposed system enables citizens to report issues such as damaged roads, drainage blockages, waste accumulation, and streetlight failures by providing descriptions, media evidence, and live location information. The system architecture follows a modular client–server design where the backend manages authentication, issue processing, worker assignment, and data storage, while the frontend provides interactive dashboards for citizens, administrators, and field workers. Role-based access control, location-based services, and real-time status tracking improve operational transparency and accountability. Administrators can monitor reported issues, assign tasks to workers, and analyze system activity through visual dashboards, while field workers update issue resolution progress directly through the platform. The results demonstrate that the Street Care Operation Portal improves coordination, reduces manual effort, and enhances response efficiency compared to traditional civic complaint systems. The application is implemented as a web-based system using React.js on the frontend with a Node.js and Express.js backend, and MongoDB for data storage.

Keywords: Smart City Management, Civic Issue Reporting, Complaint Management System, MERN Stack, React.js, Node.js, Express.js, MongoDB, JWT Authentication, Role-Based Access Control, Web Application, OpenStreetMap Integration, Real-Time Status Tracking, Admin Dashboard, Field Worker Management, Geolocation Services, RESTful APIs, Urban Infrastructure Management, Civic Complaint Portal, Analytics Dashboard, Full-Stack Development, Digital Governance, Smart Civic Services.