Abstract: This paper reveals on the accessibility challenges of Registration Self-Service Machines (RSSMs) are increasingly prevalent in public spaces like museums, yet their accessibility for individuals with disabilities remains a significant challenge. Prior research has highlighted general accessibility issues in kiosk design, but specific challenges faced by disabled persons using RSSMs in museum contexts, such as navigating complex registration processes and accessing exhibit information, are under-explored. This paper investigates the accessibility barriers of current RSSMs for users with diverse disabilities, focusing on limitations in usability, privacy, security, and the lack of universal design principles. We propose and evaluate a novel inclusive interaction design framework incorporating tactile interfaces, auditory feedback, gesture recognition, and voice control, tailored to the specific needs of museum visitors with disabilities. Our user testing with 30 participants across Visual impairment, Physical disability, learning disability, Hearing impairment- Absence of visual cues or transcripts for audio instructions excludes individuals with hearing impairments from accessing crucial information during the museums visiting process. demonstrated significant improvements compared to traditional RSSM designs, including a 30% reduction in task completion time, a 20% decrease in error rates, and a 40% increase in user satisfaction. These findings underscore the effectiveness of our inclusive design framework in promoting accessibility and inclusivity in museum technology. Future research will explore personalized interfaces using machine learning, integration with assistive technologies like screen readers, and seamless connectivity with personal devices such as smartphones and wearables to further enhance the museum experience for all visitors. In essence, the lack of universal design principles in current RSSMs creates a disabling environment by failing to accommodate the diverse needs and abilities of all users. prioritizing accessibility and incorporating inclusive design features, we can ensure that technology empowers rather than excludes individuals with disabilities.
Keywords: Interaction design; Universal design; Inclusive design; Disabilities; Ergonomics
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DOI:
10.17148/IJARCCE.2024.131008
