Abstract: Passenger security in railways is a critical concern, with increasing incidents of robberies and delays in FIR registration. To address these issues, we propose R-Help, an Android-based mobile application enabling passengers to register complaints effortlessly. The system uses a real-time database to store and manage complaint data, ensuring streamlined tracking and resolution. Passengers can lodge complaints with minimal inputs, upload supporting evidence, and receive a unique complaint ID. The application forwards complaints directly to Railway Police Force (RPF) officers for prompt action. It also provides real-time status updates, enhancing transparency and user convenience. Unlike existing systems, R-Help addresses delays in FIR registration, particularly in emergencies like accidents and assaults, where time is crucial. By digitizing the process, it eliminates manual intervention and minimizes inefficiencies, making complaint redressal faster and more reliable. This solution aims to improve passenger safety and accessibility through a tech-driven approach.
Keywords: Railway Security, complaint registration, Complaint tracking
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DOI:
10.17148/IJARCCE.2024.131224
