International Journal of Advanced Research in Computer and Communication Engineering

Abstract: Healthcare systems face the challenge of enabling trust and communication in both patients and healthcare providers during periods of stress. As the COVID-19 pandemic demonstrates, information uncertainty can evolve from rapidly changing knowledge to evolving political narratives that undermine trust. Resource and workforce shortages further impact the quality of trust-building interactions, and communication barriers—both for patients and providers—are amplified. Health systems must proactively plan for these issues and consider their consequences.

Patients desire clarity, transparency, empathy, and sufficient time to address concerns, and are forgiving of healthcare providers when patients perceive that they are doing their best under the circumstances. The nature of the translational physicianship spans both clinical communication and risk communication but is not always present among a stressed workforce. Decision-making policies for the responsible use of original language messages, especially granting national truism guards, must focus analysis on information sources and flows rather than geography, with the aim of creating stronger myth-busting communications without eroding trust. As other disasters have shown, part of the solution may lie with building and resourcing health information exchange systems and tools to enable care for remote populations in real time, while also ensuring support and training for those healthcare workers in frontline communication roles.

Keywords: Healthcare Trust, Crisis Communication, Information Uncertainty, Pandemic Response, Patient Provider Communication, Risk Communication, Translational Physicianship, Workforce Stress, Resource Constraints, Information Governance, Myth Busting Strategies, Health Information Exchange, Remote Care Enablement, Transparency And Empathy, Public Health Messaging, Communication Policy Design, Digital Health Infrastructure, Frontline Workforce Support, Trust Preservation, Health System Resilience.

Downloads: | DOI: 10.17148/IJARCCE.2021.101278