Analyzing Usability Requirements for Effective Implementation of Biometric Technology: A Case Study of Kenyan Secondary Schools

Abstract: Biometric technology has gained popularity since it focuses on the use of human traits in authentication unlike traditional conventional systems and/or uni-modal biometric security systems. Integrating biometric technology in educational Schools aims to enhance security and streamline administrative processes. However, there is limited understanding of the extent to which this technology has been adopted in Secondary Schools and the specific usability requirements necessary for its effective implementation. The purpose of the study therefore analyze usability requirements for the adoption of biometric technology in secondary schools in western Kenya. The study adopted a pragmatic perspective, employing a survey design targeting Schools using biometric technology. Data was collected via questionnaires, observation checklists, and interviews. Findings revealed significant positive correlations between system properties, user actions, and communication and feedback, enhancing engagement and trust. However, perceived benefits showed moderate correlations, and time-saving perceptions negatively correlated with extensive feedback, suggesting optimization needs. The study concluded that successful implementation hinges on user-centered experience and adoption. While generally positive, concerns about fraud prevention and legal compliance persist. Recommendations include comprehensive training programs, regular technology reviews, and user-centered design improvements, emphasizing routine maintenance and seamless integration into existing infrastructure. Further studies should investigate the long-term impact on user experience and operations, explore adoption in various settings, examine legal and ethical considerations, analyze technical and logistical challenges, conduct cost-benefit analyses, test new usability features, and understand diverse user experiences.

Keywords: Adoption, Biometric technology, Communication, Implementation, Security, Usability