Abstract: The utilization of Information and Communications Technology (ICT) in the educational sector cannot be overemphasized.  Educational system across the globe is under immense pressure to use ICT to improve the system. An Automated Complaint and Report Management System is one of the tools to achieve this goal. Over the years, the method by which complaints and reports are managed in some Nigeria Universities has not been digitalized and automated. This work presents a web-based system for complaint and report management which was developed using PHP, an open source scripting language. The system analysis and design was carried out using the Object Oriented Analysis and Design Methodology (OOADM). The database was created using MySQL and the interface designed employed CSS, JavaScript and HTML. A Supervised Machine Learning algorithm was utilized and basically used for the classification of the complaints. The result obtained shows that the developed system proved to be a better, easier, faster, reliable and more secured method for improving complaint and report handling for fair and prompt response in order to ensure effectiveness and efficiency in tertiary institutions. This is highly recommended to the management of Rhema University, Nigeria as it works towards being among the best 300 universities in the whole world.

Keywords: Complaint, Report, ICT, Lodge, Student, Educational System

Works Cited:

P. C. Nwosu, M. E. Benson-Emenike, N. J. Ifeanyi-Reuben & E. G. Chukwu " AUTOMATED COMPLAINT AND REPORT MANAGEMENT SYSTEM FOR TERTIARY INSTITUTIONS ", IJARCCE International Journal of Advanced Research in Computer and Communication Engineering, vol. 12, no. 11, pp. 12-22, 2023. Crossref https://doi.org/10.17148/IJARCCE.2023.121102

PDF | DOI: 10.17148/IJARCCE.2023.121102

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