Abstract: An order management system tracks sales, orders, inventory, and orders. It also empowers the people, processes and partnerships necessary for products to reach customers. An efficient OMS provides a centralized location to manage orders from all sales channels. Order management is simply the process of efficiently tracking and executing customer orders. This includes the cycle of people, processes, and suppliers to create a positive customer experience. The order management process begins from the moment a customer places an order, to track that order until it is executed. An order processing system captures order data from customer service employees or customers directly, stores the data in a central database, and sends order information to the accounting and shipping departments, if applicable. This research work shows the some of the Process of Order Management System for Digital marketing.

Keywords: E-Commerce, OMS, Order Process, Activity Dashboard, Refund process.

PDF | DOI: 10.17148/IJARCCE.2020.9418

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