Abstract: self-attentionFire mode of transportation is a mode of transportation that can overcome traffic jams The mode of transportation in Indonesia is managed by PT Kereta Api Indonesia (KAI). From day PT KAI always improves services to the community. To know how much people comment positively and negatively, a sentiment analysis is carried out against PT KAI. By retrieving data by scraping from the page Google Play website. The data obtained is data from the Google Play website database which has as many as 600 comments in the form of user reviews of KAI Access. From review KAI Access users are classified using a deep neural network. Expected From the results of this sentiment analysis, it will improve PT KAI's services

Keywords: Sentiment Analysis, CNN, PT KAI, Google play

PDF | DOI: 10.17148/IJARCCE.2021.101205

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