Abstract: In modern educational institutions, the effective management of student and staff complaints is crucial for maintaining a positive campus environment. This project proposes the development of a Campus Complaint Management System, a web-based tool designed to streamline the process of submitting, tracking, and resolving complaints within a college setting. The system incorporates user-friendly interfaces for both administrators and complainants, allowing for the efficient assignment of complaints to relevant departments or individuals responsible for resolution. Key features include a secure authentication system, detailed complaint submission forms, real-time status tracking, and a robust notification system to keep users informed about the progress of their complaints. The tool also includes a comprehensive dashboard for administrators to monitor complaint trends, track resolution times, and assess departmental performance. The implementation utilizes a chosen technology stack for backend, frontend, and database components, ensuring scalability and security. With a focus on user experience, the Campus Complaint Management System aims to enhance transparency, accountability, and overall satisfaction within the college community. Continuous improvement and feedback mechanisms are integrated to adapt the system to evolving campus needs, making it an indispensable component of a modern campus solution.

Keywords: Complaints, Ragging, Staff Management, Accountability.

Prof. Shekhar Patle, Mayur Bachhav, Yash Jadhav, Supriya Jagadale, Pratik Kumbhar, "Efficient Campus Solutions: A Journal on Enhancing College Complaint Management", IJARCCE International Journal of Advanced Research in Computer and Communication Engineering, vol. 12, no. 12, pp. 79-84, 2023, Crossref https://doi.org/10.17148/IJARCCE.2023.121213.

PDF | DOI: 10.17148/IJARCCE.2023.121213

Open chat
Chat with IJARCCE